Membership tiers

Membership tiers provide admins complete control and flexibility to accommodate paid members. Admins can create as many membership tiers as needed to meet member needs.

Membership tiers can either be visible to members, or hidden. Members can view and select between all visible membership tiers. Hidden membership tiers, however, require an admin to move the member to the hidden tier. Hidden membership tiers can be used for special, restricted pricing or VIP members. By default, a free VIP membership tier is automatically created for admins. Membership tiers can be added anytime, even after the membership is launched.

Each membership tier can be customized:

  • Name
  • Description
  • Price ($5 minimum)
  • Initiation fee (one-time charge added to the first payment)
  • Frequency (monthly, quarterly, annually)
  • Benefits
  • Visibility
  • Admin approval (requires an admin to approve members on that tier)

Admins can designate which membership tier they would like to be the default. Thereafter, membership tiers are sorted by price, with the highest price first. There is no limit to the number of membership tiers; however, the Heylo team recommends no more than 3 visible tiers to avoid member confusion.

To edit a membership tier, tap the tier and select “edit”. Everything can be edited with the exception of price and frequency (see increasing membership prices). An admin can also delete a membership tier if no one is on that tier.

Lastly, each membership tier also has a special link that an admin can share to invite someone to the group on a specific membership tier.